HireWelcome to HirePay, a Buy Now, Pay Later (BNPL) platform owned and operated by Reliance Mobile Services ("we", "our", or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the HirePay mobile application and our related services.
1. Company Information
2. Information We Collect
We collect information necessary to provide our Buy Now, Pay Later services.
Personal Information may include:
- Full name
- Email address
- Phone number
- Residential address
- National ID or other identification documents (where applicable)
- Profile photograph
- Employment or business information (where required)
- Payment information
- Account credentials
Device Information we may collect:
- Device model
- Operating system
- Device identifiers
- App version
- IP address
- Mobile network information
- Crash reports and diagnostic information
3. Location Information
HirePay collects your device's location to improve our services, assist with customer verification, facilitate deliveries where applicable, enhance fraud prevention, and support operational requirements.
Location information is collected only with your permission. You may disable location permissions in your device settings; however, some features may not function correctly.
4. Camera Permission
The app requests access to your device's camera to enable you to:
- Capture profile photos
- Upload identification documents
- Submit product-related images where applicable
- Complete verification processes
Images are only collected when you choose to use these features.
5. Microphone Permission
HirePay may request access to your device's microphone to allow users to record and send voice messages during customer support interactions or other supported features.
Audio recordings are only created when you intentionally use the recording feature.
6. Storage and Files
The application may access your device storage to:
- Upload images
- Upload documents
- Download receipts
- Save files required for app functionality
HirePay only accesses files you choose to upload or download.
7. Payment Information
HirePay supports installment payments through approved payment channels, including Mobile Money and offline payment methods such as our USSD service.
We do not store your Mobile Money PIN or other confidential payment credentials. Payment transactions are processed through secure payment providers.
8. How We Use Your Information
We use your information to:
- Create and manage your account
- Process installment applications
- Verify customer identity
- Deliver products and services
- Process payments
- Track payment history
- Send payment reminders
- Provide customer support
- Improve app performance
- Prevent fraud and unauthorized activities
- Comply with legal obligations
9. Notifications
HirePay may send notifications regarding:
- Account activity
- Payment reminders
- Order updates
- Promotions and offers
- Security alerts
- Service announcements
You can manage notification preferences through your device settings.
10. Information Sharing
We do not sell your personal information. We may share information with:
- Payment service providers
- Delivery partners
- Verification providers
- Government authorities when required by law
- Technology providers that help operate our services
All third parties are expected to protect your information appropriately.
11. Data Security
We implement appropriate administrative, technical, and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Although we strive to use commercially acceptable methods to protect your data, no electronic transmission or storage system can be guaranteed to be completely secure.
12. Data Retention
We retain your information only for as long as necessary to:
- Provide our services
- Meet legal and regulatory requirements
- Resolve disputes
- Enforce our agreements
When your information is no longer required, it will be securely deleted or anonymized where appropriate.
13. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your data where permitted
- Withdraw consent for certain processing activities
- Request information about how your data is used
To exercise these rights, please contact us using the information in Section 17.
14. Children's Privacy
HirePay is not intended for children under the age of 18.
We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will take reasonable steps to remove that information.
15. Third-Party Services
Our services may integrate with trusted third-party providers for payment processing, notifications, analytics, and other operational functions.
These providers have their own privacy practices governing the information they process.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the updated effective date.
Your continued use of HirePay after changes become effective constitutes acceptance of the updated Privacy Policy.
17. Contact Us
If you have questions or concerns regarding this Privacy Policy or our data practices, please contact us:
Thank you for choosing HirePay.